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Balanced Scorecard

November 20, 2013  |   Posted by :   |     |   Comments Off on Balanced Scorecard»


Definition: Balanced Scorecard is a strategic management approach developed in the 1990’s by Robert Kaplan and David Norton with four perspectives to view an organization: learning and growth, operational, customer, and financial.

What This Means: For education agencies, the balanced scorecard has four quadrants: processes (curriculum and instruction), teacher/staff focus (professional development, mentoring/coaching), results (assessment results, graduation rates), and stakeholder focus (safety/security, customer satisfaction).


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